About Jet City Devices, LLC

Our Philosophy

We take great pride in providing quality products and services and outstanding customer service. Many companies make this claim. Here is how we achieve it:

1. Experience. We've repaired 100's of phones and shipped tens of thousands of dollars worth of merchandise. As the old adage says, "Practice makes perfect."
2. We stock all parts. This allows us to service almost all requests within 24 hours.
3. We buy in bulk. This means we get a good price and can pass that savings on to you.
4. We guarantee our work and products. We offer a one year warranty on all our repair services and honor the manufacturer's warranty on all of our other products.

Our Services

We provide a variety of cell phone repair services as well as an array of cell phone accessories. Since starting the business in 2007 we've performed hundreds of repairs on a variety of cell phones. Our most popular repairs are for the iPhone (3G version), Blackberries, and a wide variety of HTC manufactured phones for AT&T and T-Mobile. To get started, try our easy to use phone selection wizard on our home page.

Don't see your phone on our list of repairs? There's still a good chance that our extensive experience will allow us to repair your phone. Use our repair request form or contact us via phone or email to see if we can help you with your phone.

Our Story

In 2007, Matt McCormick decided to leave his job as a programmer for Microsoft and to start his own company. Initially, he helped small businesses build and maintain their websites. To better understand his customers' needs, Matt decided to create his own e-commerce website. But doing what?

Shortly after starting out on his own, Matt broke the screen on his T-Mobile Dash. Like most people, he went to the dealership and was told he had to buy a new phone. So he did, and then a week later he stepped on that phone and broke the screen again. Sometimes fate demands to be heard.

This time Matt took the effort to figure out how to repair his own phone. First came the hours of online research to find a replacement screen and all the right tools. Then, after a week waiting for the supplies to arrive, an hour was spent getting the phone torn apart and put back together. Now with a working phone in hand, the idea for Jet City Devices was born.

Armed with this new idea, the next task was to build a website. Initially the site offered one service: The repair of a broken T-Mobile Dash screen. After several months repairing a few phones a week, another phone was added: The AT&T Tilt. At the same time, Matt expanded his marketing efforts and soon 20+ phones a week were arriving. In other words, a full-fledge business was born.

Today Jet City Devices repairs a wide variety of phones and also offers accessories. Its success is driven by customers that are more than just satisfied with the service they've received. Dozens of emails and reviews have been written about the Jet City Devices. You can read a few of them here.