Frequently Asked Questions

We accept all major credit cards directly on our website (Mastercard, Visa, Discover, and American Express). We also have an option for you to pay using Paypal. When choosing this option you will be redirected to Paypal's website where you can either pay using your Paypal account or pay using a credit card on their site.

With the exception of the T-Mobile Dash 3G LCD only, we guarantee that all of our repairs and accessories are free from manufacturing defects for 90 days after the sale. Should you have any problems within that time, we will gladly replace any defective parts completely free of charge. (This does warranty does not include physical damage such as being dropped or water damage.)

Regarding the Dash 3G, we still offer a 90 day warranty on our mail-in or in-person repair service. We just do not warranty the sale of the LCD screen for the do-it-yourself repair.

To be issued a refund on any product that has been shipped out, you must send us back the product. Once we receive the product back, we log into our credit card processing site (or Paypal) and issue your account the refund.

It's hard to say for an absolute fact that we can fix your phone. The phones we receive are usually broken because they have been dropped, gotten wet, or experienced some other form of trauma.

However, we have an extremely high success rate if the problem with your phone is as described on the repair details for your phone. If you're concerned, give us a call, (800) 272-0897, and we can diagnose your problem over the phone.

Probably not. The vast majority of our repairs in no way effect the memory of the phone. If a repair will result in a loss of memory, we will say so directly on the repair page.

All screen, mechanical, keyboard, and USB port repairs will in no way effect the memory of your phone.

Yes. The manufacturer's warranty is voided by our repair. If your phone is under warranty and the manufacturer will repair or replace your phone, that is the best option. However, in many cases the manufacturer won't repair your phone for you. In this case, we are one of the most affordable and reliable options for getting your phone working again.

If your phone cannot be repaired, we will ship it back to you in the same condition we received it and refund your payment back to you (minus return shipping charges).

You must pay for your repair before we will fix the phone.

You are responsible for paying for the cost of shipping your phone to us. We then charge a flat fee for the return shipping of your phone as well as any accessories you may have purchased. Only one shipping and handling fee is charged per order.

Our shipping options and rates are:

• USPS Priority Mail, $6.95, 2-3 Days
• USPS Express Mail, $19.95, Next Day

We offer two different options for return shipping of a repaired phone:

• USPS Priority Mail, $6.95, 2-3 Days
• USPS Express Mail, $19.95, Next Day

You can ship your phone using whatever carrier you prefer. If you don't do a lot of shipping, we highly recommend the US Post Office's Priority Mail. It's quick (usually just 2 days), reliable, and inexpensive.

If you must have the fastest possible shipping, we recommend the US Post Office's Express Mail. It goes overnight to most places in the US for under $17. However, feel free to use FedEx, UPS, DHL or anyone else you want to send us your phone.

If you regularly ship out products, feel free to use your standard packaging methods. However, if you're new to shipping, I suggest the following: Go to the Post Office, buy a bubble wrap lined envelope, wrap your phone in a little additional bubble wrap (or newspaper), put it in the envelope, and mail it out.

When you pay for the phone repair online (using either a credit card or Paypal), your name, address, and purchased repair are all logged into our system. This means as long as your name is clearly marked with the phone, we will know what repair you have purchased and where to send the phone back to when we're finished.

To be extra safe, you are also welcome to either include the email receipt we send you or simply write your name legibly on a piece of paper and include that with your phone.

All of our mail-in repairs are performed out of our Chicago office. You can send your phone to the following address:

We try very hard to keep all a full stock of all the accessories we offer in our warehouse. This means in almost all cases your order ships out within 24 hours. That means the total time until your phone arrives will depend on the shipping method you choose. Use the following chart to determine your shipping time:

• USPS First Class Mail, $1.95, 3-7 Days
• USPS Priority Mail, $6.95, 2-3 Days
• USPS Express Mail, $19.95, Next Day

We only charge the above listed shipping charges once per order. So if you order one product or ten, the cost will be $1.95 for First Class Mail, $6.95 for Priority Mail, or $19.95 for Express Mail.